Isla vs a Traditional BPO | Dedicated Staff, Not Shared Seats
Managed dedicated staffing compared with a traditional BPO call centre: who does the work, whose processes, how you communicate and how you pay.
How is Isla different from a BPO?
A traditional BPO usually runs your work through its own teams and processes, often shared across clients and priced per seat, per transaction or with volume minimums. Isla places a dedicated professional who works only for you, in your systems and on your processes, talking to your team directly, for one hourly rate.
Can Isla build a team rather than one person?
Yes. Many clients start with one professional and add more, with a team lead and rostered coverage as the team grows.
Am I locked into a contract?
No. If you decide to end the engagement, we ask for 30 days written notice.