Outsourced IT Support for Engineering and SME Firms | Isla
A dedicated offshore IT support professional for engineering firms and growing businesses: user support, accounts, software and systems. From AUD $12/hr.
What does outsourced IT support for an engineering firm cover?
Outsourced IT support gives an engineering firm a dedicated remote IT professional for the day-to-day: helping staff with login, email and software problems, setting up and removing user accounts, keeping software licences and devices on record, looking after shared drives and file access, and coordinating with vendors on larger issues. With Isla they work for your firm alone, inside your systems, with access you grant and can remove at any time.
How much does outsourced IT support cost?
From AUD $12 to $18 an hour, depending on the role and experience required. Recruitment, onboarding, payroll administration and an account manager are included in that rate, with no recruitment fee.
Can they support the design and project software our engineers use?
They manage the accounts, licences, installs and access around the tools your team already uses, and escalate to the software vendor when a problem sits with the product itself.
How is our project data kept secure?
Every Isla professional signs a confidentiality agreement, a non-disclosure agreement and a data privacy agreement before they start. They work on secure equipment in a monitored environment, inside the systems you already use, with access you grant and can remove at any time.
How quickly can we start?
You receive a shortlist of qualified candidates, usually within 3 to 5 business days, and choose who joins your team. Onboarding can then be completed in as little as 3 business days, depending on your systems and access.