The Isla Guarantee | Replacement at No Extra Cost, No Lock-in
Not the right fit? Isla sources a replacement at no extra recruitment cost, for as long as you work with us. No lock-in contract, just 30 days notice.
What happens if my virtual assistant is not working out?
Tell your account manager. We work with you to understand why, then source a replacement at no additional recruitment cost. That holds for as long as you work with Isla, not for a 30 or 90 day window. And there is no lock-in contract: if you decide to end the engagement, we ask for 30 days written notice, and your one-month security deposit is refunded once the account is finalised.
Is there a limit on how many times you will replace someone?
The guarantee runs for as long as you work with us. If a placement is not the right fit, we work out why and source a replacement at no additional recruitment cost.
Is there a deposit?
Yes. A one-month security deposit is invoiced during onboarding, with your service agreement, data privacy agreement and NDA. It is fully refundable once your account is finalised and all outstanding invoices are settled.
How quickly can a replacement start?
A new shortlist usually arrives within 3 to 5 business days, and onboarding can be completed in as little as 3 business days, depending on your systems and access.