What is an NDIS virtual assistant?
An NDIS virtual assistant is a dedicated remote professional who handles the administration behind NDIS services. With Isla, they work exclusively for your or…
What is an NDIS virtual assistant?
An NDIS virtual assistant is a dedicated remote professional who handles the administration behind NDIS services. With Isla, they work exclusively for your organisation inside your own systems, while Isla manages their recruitment, payroll and performance.
The work they typically take on:
- Participant intake and onboarding paperwork
- Rostering and scheduling
- Service agreements, records and registers
- Compliance records and audit preparation
- HR and recruitment administration
- Invoicing and payment follow-ups
- Communication with participants, families, workers and stakeholders
Before they access live systems, they are briefed on the relevant NDIS and care sector requirements, participant confidentiality, documentation standards and your own procedures.
What they do not do is replace your clinical or support workers. The aim is to take the administration off the people delivering care, so they can spend more of their time on it.